Differential effects of frontline employee feedback seeking behaviour towards customers in relational exchanges

Adeniji, James Adeleye (2019) Differential effects of frontline employee feedback seeking behaviour towards customers in relational exchanges. PhD thesis, University of Leeds.

Abstract

Metadata

Keywords: Feedback seeking behaviour, proactivity, mere measurement effects
Awarding institution: University of Leeds
Academic Units: The University of Leeds > Leeds University Business School
Identification Number/EthosID (e.g. uk.bl.ethos.123456): uk.bl.ethos.792003
Depositing User: James A Adeniji
Date Deposited: 27 Nov 2019 16:20
Last Modified: 18 Feb 2020 12:51

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