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Understanding stress management intervention success: A case study-based analysis of what works and why

Boulos, Marina Wasfy Aziz (2019) Understanding stress management intervention success: A case study-based analysis of what works and why. PhD thesis, University of Leeds.

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This thesis investigates the process behind stress management interventions (SMIs). This includes the design, implementation and evaluation of interventions (both formative and summative), along with exploring the roles of involved stakeholders. Although there exists a plethora of studies around work-related stress across several disciplines, they are predominantly focused on the effects of stress on individuals, organisations and society, highlighting the various costs which are associated with it. However, studies on SMIs are less common, particularly ones with detailed accounts of the SMI process. As a result, this hinders our understanding of which SMIs work for whom in what context (Biron, 2012), making it difficult for forthcoming studies to benefit from the results. A multiple case study research, of a higher education institute (Russell University) and an Arm’s Length (ALMO) housing association (Bravo City Homes), was conducted to address what the literature has neglected. Specifically, it examined the various steps of the SMI process, highlighting the key roles of the involved stakeholders, while contrasting the effects that context had across two different sectors. This was done through forty semi-structured interviews with relevant stakeholders from both organisations to gain retrospective insight into the SMI processes, understand their role and what they perceived it to be, and to evaluate what helped and hindered the success of SMIs. It was found that giving each step of the research process sufficient attention from each of the relevant stakeholders was key. The lack of communication around who the relevant stakeholders were significantly hindered the interventions. Managers, in particular, were found to be crucial to SMI success by supporting the interventions and enhancing communication. Other stakeholders whose roles were found to be vital were Human Resources and trade unions, which have also been neglected in the literature.

Item Type: Thesis (PhD)
Keywords: Work-related stress, employee well-being, stress management interventions, stakeholders, human resources, industrial relations
Academic Units: The University of Leeds > Leeds University Business School
The University of Leeds > Leeds University Business School > Centre for Industrial Relations and Human Resource Management (Leeds)
Identification Number/EthosID: uk.bl.ethos.805275
Depositing User: Marina Boulos
Date Deposited: 07 May 2020 07:53
Last Modified: 11 Jun 2020 09:53
URI: http://etheses.whiterose.ac.uk/id/eprint/24856

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