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Integrative Chapter in Support of the Award of a PhD by Publication

Town, James Stephen (2016) Integrative Chapter in Support of the Award of a PhD by Publication. PhD thesis, University of York.

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Town PhD 2016 Integrative Chapter Final.pdf
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Town PhD 1 2011a Value of Libraries.pdf
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Town PhD 2 2011b Transcendent Library.pdf
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Town PhD 3 2013 Value Scorecard.pdf
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Town PhD 4 2014 Value of People.pdf
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Town PhD 5 2015a Relationship Capital.pdf
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Town PhD 6 2015b Organizational Change.pdf
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Town PhD 7 2015c Implementing Value Scorecard .pdf
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Town PhD 8 2016 LibQUAL+ Case.pdf
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Abstract

This chapter draws together work developing, synthesizing and applying a model for library performance measurement in academic and research libraries. The work comprises publications based on reviews of published studies and primary data from surveys and other investigations. The provenance of the work and the ways in which the individual studies are connected and informed by each other and by the author’s previous work is explained in the chapter. The work follows the author’s long-term quest to understand the idea of value in relation to libraries. At the outset of this investigation there was little work and less clarity about the meaning of and methods for value measurement in libraries. The work argues for a measurement conception for libraries that goes beyond instrumental internal data collection to achieve evaluation of the transcendent worth and contribution of libraries. An intellectual framework for performance measurement is provided in the form of the Value Scorecard, with examples of practical measurement applications to populate the framework. The eight publications are described and their contributions to the field of library performance measurement are analysed in the chapter. The published work and the conference presentations on which they have been based have also made a contribution to the debates in the field, and may have potential application beyond libraries.

Item Type: Thesis (PhD)
Keywords: Management Academic and Research Libraries Performance Measurement Value Value Scorecard Leadership Organizations Change
Academic Units: The University of York > The York Management School
Identification Number/EthosID: uk.bl.ethos.687005
Depositing User: Mr James Stephen Town
Date Deposited: 20 Jun 2016 09:42
Last Modified: 08 Sep 2016 13:34
URI: http://etheses.whiterose.ac.uk/id/eprint/13270

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