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What a feeling: An empirical study of the nexus of emotion and cultural friction in the context of intra-MNC knowledge transfer

Wang, Qiu (2015) What a feeling: An empirical study of the nexus of emotion and cultural friction in the context of intra-MNC knowledge transfer. PhD thesis, University of Leeds.

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Abstract

This thesis examines the interactions between emotion and cultural friction in the context of intra-MNC knowledge transfer. The research is based on 60 interviews, 9 month fieldwork and documents collected from one largest Chinese I.T. service company. A qualitative single case study framed with an interpretive lens was used as research design. The thesis has examined the source, process and consequence of discrete emotions in cross-culture knowledge transfer. It shows that emotion is a crucial link to explain why some managers perceive cultural friction as stressful, other frame it as an opportunity to learn. And a cultural pre-disposition towards certain emotional experiences is also revealed This study is the first empirical investigation on discrete emotions in knowledge transfer within MNC. It provides a unique but complementary approach to understand culture friction and cross-cultural behavior.

Item Type: Thesis (PhD)
Keywords: Emotion, Cultural friction, MNC knowledge transfer
Academic Units: The University of Leeds > Leeds University Business School > Centre for International Business University of Leeds (CIBUL)
Depositing User: Dr Qiu Wang
Date Deposited: 07 Apr 2016 08:28
Last Modified: 07 Apr 2016 08:28
URI: http://etheses.whiterose.ac.uk/id/eprint/12184

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