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Clarkson, Gail Patricia (2003) Making sense of the organisation from the front line : the call centre context. PhD thesis, University of Leeds.

Lu, Lung-Tan (2003) The impact of cultural distance on the management style and performance of Japanese and Taiwanese joint ventures with local partners in China. PhD thesis, University of Leeds.

Reast, Jon David (2003) The role of brand trust within related and unrelated brand extension activities : a consumer perspective. PhD thesis, University of Leeds.