Making sense of the organisation from the front line : the call centre context

Clarkson, Gail Patricia (2003) Making sense of the organisation from the front line : the call centre context. PhD thesis, University of Leeds.

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Awarding institution: University of Leeds
Academic Units: The University of Leeds > Leeds University Business School
Identification Number/EthosID (e.g. uk.bl.ethos.123456): uk.bl.ethos.396586
Depositing User: Ethos Import
Date Deposited: 04 Mar 2010 11:31
Last Modified: 06 Mar 2014 16:53

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