Interactional structures and engagement in service encounters: An investigation into communication at the hotel front desk

Bengsch, Geraldine (2016) Interactional structures and engagement in service encounters: An investigation into communication at the hotel front desk. PhD thesis, University of York.

Abstract

Metadata

Supervisors: Szczepek Reed, Beatrice and Reed, Darren
Awarding institution: University of York
Academic Units: The University of York > Sociology (York)
Identification Number/EthosID: uk.bl.ethos.727329
Depositing User: Ms Geraldine Bengsch
Date Deposited: 22 Nov 2017 14:05
Last Modified: 24 Jul 2018 15:23

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