Multichannel service retailing: Examining the moderating effect of customer characteristics on the relationship between channel performance satisfaction and behavioural intention

Alsomali, Afrah Yassin (2013) Multichannel service retailing: Examining the moderating effect of customer characteristics on the relationship between channel performance satisfaction and behavioural intention. PhD thesis, University of Leeds.

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Supervisors: Thwaites, D. and Theotokis, A.
Awarding institution: University of Leeds
Academic Units: The University of Leeds > Leeds University Business School
Identification Number/EthosID: uk.bl.ethos.605416
Depositing User: Repository Administrator
Date Deposited: 07 Jul 2014 10:49
Last Modified: 06 Oct 2016 14:41

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