Summary of request process/emails

Requests

If a file is not publicly available, but is visible, and the EPrint has a 'contact email' defined, a 'Request this item' button is shown which generates an email to the contact email address and allows the recipient to accept or reject the request. If the request is accepted, a copy of the file is emailed to the requester. If it is rejected, a reason can be specified.

These are the bits of text used in the process:

Document request page

Request a copy

Requesting items

Please complete the details below. An email will be sent to the contact email address we have for this document.

Providing access to the document is at their discretion and can not be guaranteed.

If you don't receive any response from this request, you can contact us but we cannot provide access to restricted documents without permission from the author.

Bloggs, Joe (2012) This is the title of the thesis. PhD thesis, University of White Rose.
[img] Text
Thesis.pdf
Temporary Embargo (access restricted until embargo expiry date) until March 2017.

10Mb
Field: email address (required)
Field: reason

Emails sent when request is placed

Sent to: contact email
Subject: Request for "Thesis title"
Body:

This item has been requested from White Rose eTheses Online by requester@email. Please can you respond.

Thesis title link
Document

The following reason was given:

The reason specified

Please consider removing restrictions or uploading the full text to the archive so that it will be available immediately to future searchers.

Accept link Accept the request

Reject link Reject the request


Sent to: requester email
Subject: Confirmation of request for "Thesis title"
Body:

Your request for the following item has been passed on for action:

Thesis title link
Document

If you do not receive a reply or need advice at a later time please contact the administrator. For items with copyright implications, you may also be able to contact your local inter-library loan service.


Emails sent when request is ACCEPTED

Sent to: requester email
Subject: Result of request for "Thesis title"
Body:

Your request for the following item has been accepted:

Thesis title link
(Document)


(If no rejection reason is specified, this is added: "No reason was given.")
Attachments: The requested file is attached to the email.

Emails sent when request is REJECTED

Sent to: requester email
Subject: Result of request for "Thesis title"
Body:

Your request for the following item has been rejected:

Thesis title link
(Document)

It may not always be straightforward to provide full text. Your local library may also be able to help you. For more general queries you may also contact the administrator.

The following reason was given:

The reason specified
(If no rejection reason is specified, this is added: "No reason was given.")